Cleverbridge Parallels Desktop

As you could see with the title of this thread, I have problems with Cleverbridge when I've purchased a license key for Parallels 8 for Mac. First of all, sorry for my English, it is not my native language. A few days ago, I've purchased the Parallels 8 for Mac. I chose Paypal as payment system.
Communicating Value — The Parallels Case. Parallels makes a popular software that lets customers run Windows applications on Macs. Their free trial is a major channel for attracting new users to their product. And when a customer begins a free trial, Parallels launches an email nurturing campaign that runs until the trial expires.

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To process a return of any online purchase, fill out the provided email request form and submit it to cleverbridge, Parallels' order-processing partner. Parallels will not reimburse you for return shipping costs. To return Parallels Desktop for Mac, you must mail it back to Parallels with all packaging, parts and documentation included.

Frequently Asked Questions

1. Customers who purchased and registered a copy of Parallels Desktop 15 for Mac from the Parallels Online Store or an authorized reseller on or after August 1, 2020 through September 30, 2020, are eligible for an upgrade to the next version of Parallels Desktop for Mac at no charge, subject to certain conditions. For details on the Tech Guarantee 2020, please visit the Tech Guarantee page.
Note: : If you have a subscription for Parallels Desktop for Mac, Parallels Desktop for Mac Pro Edition, or Parallels Desktop for Mac Business Edition, you can upgrade Parallels Desktop to the latest version with the license you own. Download and install Parallels Desktop 16 and use your subscription license for activation.
You should receive your upgrade key within 7 days after the new version of Parallels Desktop for Mac becomes available. The upgrade key will be sent to the email that was used for registration of your Parallels Desktop 15 for Mac license.
If you have not yet registered your copy of Parallels Desktop 15 for Mac, please register it in your Parallels account.

I have already purchased a Parallels Desktop 16 license, can I use Parallels Desktop 16.5 update on Mac with M1?
Yes, any license you purchased to use with Parallels Desktop 16 is valid with a Parallels Desktop 16.5 update.
I have an existing Windows 10 virtual machine on an Intel-based Mac. Can I continue using it on a Mac with Apple M1 chip?
No, you will need to create a new ARM-based virtual machine. Running VMs on a Mac with Apple M1 chip in Parallels Desktop 16.5 requires ARM-based operating systems (OSes). Learn about installing ARM-based OSes here.
I want to know how to install a new ARM-based virtual machine with Parallels Desktop on Mac with M1 chip.
Please visit KB 125375 for instructions.
I want to transfer my data from an existing virtual machine to a new one on Mac with M1 chip
For complete instructions on how to transfer your data from an existing virtual machine to a new one on Mac with M1 chip, visit KB 125344.
I have installed the Technical Preview of Parallels Desktop for Mac with M1. Can I download Parallels Desktop 16.5 for free?
Parallels team provided Technical Preview builds for free. Parallels Desktop 16.5 is an update to Parallels Desktop 16 and requires a license. The license can be purchased either online at parallels.com/desktop (which also offers free full-featured 14-day trials) or from retail and online stores worldwide.

Does Windows come pre-installed with Parallels Desktop for Mac?
Windows is not included with your purchase of Parallels Desktop for Mac. Windows can be purchased directly from Microsoft or retail stores. Please visit KB 9003 for additional information.
Will Parallels run on my current Mac hardware?
A full list of system and hardware requirements can be found here.
What is the difference between Standard and Pro Editions?
Visit KB 123296.
What is the difference between a permanent license and a subscription?
Visit KB 122929.
Can I use my license on multiple Mac computers?
Parallels licenses are valid only on one Mac per license. For more information, please reference www.parallels.com/about/eula/.
Do you have discounts for Students/Education Staff/offer academic licenses?
Yes. For more information on Education licenses, visit KB 113630.
Is there a trial version of Parallels Desktop for Mac I can evaluate before purchasing?
Yes, Parallels offers a free 14 day trial at www.parallels.com/products/desktop/trial/

Install or upgrade to the latest version of Parallels Desktop for Mac.
Visit KB 124250.
Install Windows in Parallels Desktop for Mac.
Visit KB 4729.
Migrate my current Windows PC to a Parallels Desktop for Mac virtual machine.
For instructions, visit KB 123929.
Register and activate Parallels Desktop for Mac.
Visit KB 124225.
Launch Windows from Parallels Desktop for Mac.
Visit KB 115170.
Upgrade my license to Pro Edition
Visit KB 123159.
Install Quicken, MS Office or other software in Windows virtual machine.
Visit KB 119310.
Learn how to use the Coherence mode.
Visit KB 4670.
Learn how to use the Parallels Desktop sharing tools.
Visit KB 122567.

What is Parallels Toolbox?
Visit KB 123903 and KB 124200 to learn about Parallels Toolbox for Mac and for Windows.
How can I get Parallels Toolbox?
See KB 123902 about Parallels Toolbox for Mac and KB 124202 about the Windows version.
How do I install Parallels Toolbox?
Visit KB 123904 for information on the Mac version, and KB 124183 to learn how to install the Windows one.

How to give more hard disk space to a Windows virtual machine?
Visit KB 113972.
How can I improve virtual machine performance on my Mac?
Visit KB 112091.
How to reinstall Parallels Tools in Windows Guest OS?
Visit KB 4841.
Fix network issues in a Windows virtual machine.
Visit KB 8978.
Free up disk space on Mac.
Visit KB 123553.
Fix 'There's not enough disk space available to start the Windows virtual machine.'
Visit KB 10117.
Fix 'Unable to connect USB device to virtual machine now. Try to connect this USB device later.'
Visit KB 10136.

• Run Windows, Linux, Ubuntu on mac
• Office 365 integration
• Retina Display Support

About Parallels Desktop for Mac

Parallels Desktop for Mac is the fastest, easiest and most powerful application for running Windows, Linux, Ubuntu on Mac—without rebooting. It includes 30+ utilities to simplify everyday tasks on Mac and Windows.

Parallels Desktop can run Windows from the Boot Camp Partition or import Windows and your data from Boot Camp into Parallels Desktop as a new virtual machine. With Parallels, you can run,
Any version of Windows,
Any Version of Linux,
Any version of Ubuntu,
Any version of macOS (up to Big Sur 11.0) as the guest operating system on your existing mac Computer.

Salient Features :

Lightning Fast :

• Graphics and resource-hungry Windows applications run effortlessly without slowing down the mac.

Seamless Operation :

• Without restarting macOS, you can use Windows side-by-side on MacBook, MacBook Pro, iMac, iMac Pro, Mac mini or Mac Pro.

Use Entire screen for Windows :

• If you are new to Mac you can set Windows to occupy the entire screen so you will feel as if you are working on Windows PC

Office 365 Integration :

• Allows Word, Excel, or PowerPoint documents in Safari to open in their native Windows Office app.

Retina Display Support :

• Smart resizing and independent screen resolutions for separate displays.

One-Click Tuning :

• Select productivity, games, design, software testing, or development and Parallels Desktop will optimize your VM settings and performance for you.

Instant Access :

• Launch and access Windows applications right from the Mac Dock.

Parallels Toolbox (Bonus with Subscription) :

• Over 30 one-touch tools—clean your drive, take screenshots, download a video and more—all with just a single click.

Remote Access (Bonus with Subscription) :

• Remote access to your Mac from any iOS device, Android device or browser with Parallels Access®.