Sky Go Freezing

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Having issues with your Sky Go television app? You’re not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an error tells them what happened, but for many their program just stop working.

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Sky Go Extra: Sky TV customers only. No extra cost with Multiscreen, otherwise £5 extra a month. Allow up to 24 hours for your account to be activated. 31 days' notice to cancel. Concurrent online viewing on 2 devices. Download selected Sky Go content in the UK only via Wi-Fi. Content depends on your Sky TV package. If you connect a media streamer or component wirelessly (Wi-Fi) or with a powerline adapter, speeds often drop, sometimes dramatically. Even though you might have 10 Mb/s internet speed to your router, it may not maintain that speed to your device; it may show that it is receiving less than 5 Mb/s, and you get a message that the video quality is being downgraded on your Netflix or Vudu account. Re: Sky Go on PS4 freezing / crashing with yellow ring ‎10 Jan 2021 11:30 PM There is a Wifi solution, I can't remember exactly, but it was changing an option when setting up the wifi connection, a value of 1500 I changed to 1450 and it stopped the app on my PS4 from crashing.

This is very frustrating! You can’t watch your programs because of these issues. But don’t worry. It can be fixed…

Fixes to try

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The following are a few methods that have helped many Sky Go users. You may not have to try them all; just work your way down the list until you find the one that works for you.

Sky Go Freezing

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Method 1: Close the Cisco VideoGuard Monitor process

Your Sky Go app may stop working because there’re issues with the Cisco VideoGuard Monitor process running in the background. You should try closing the process and see if this helps you fix your issue.

a) If you are on Windows:

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  1. Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager.
  2. Right click the CiscoVideoGuardMonitor process and click End task/End Process.

b)If you’re using a Mac computer:

  1. On your desktop, click Go, then click Utilities.
  2. Double click Activity Monitor.
  3. Click CiscoVideoGuardMonitor, then click the quit button.

Now check to see if your Sky Go app is working properly. Hopefully it is. But if not, you may need to try other fixes listed below.

Method 2: Temporarily disable your firewall

Freezing

It is also possible that your Sky Go issue results from your firewall itself. To see if that’s the problem for you, temporarily disable your firewall and check if the problem persists. (Consult the documentation of your security software for instructions on disabling it.)

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If this resolves your problem, contact the vendor of your security software and ask them for advice, or install a different security solution.

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*IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus or firewall is disabled.

Sky Go Freezing

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Method 3: Completely reinstall your Sky Go app

When the fixes about can’t help you fix your Sky Go issue, you should reinstall this app to see if this works for you. To reinstall the app, you should uninstall the program and delete the remaining folders as well. Here’s how you can do it.

Office for mac os x lion 10.7 5. a) If you’re using Windows

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  1. Press the Windows logo key and R on your keyboard at the same time. Then type “control” and press Enter to open Control Panel.
  2. Under View by, click Large icons.
  3. Click Programs and Features.
  4. Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
  5. Right click Sky Go and click Uninstall. Then follow the on-screen instructions to uninstall this program.
  6. Press the Windows logo key and R on your keyboard at the same time. Then type “appdata” and press Enter to open the AppData folder.
  7. Go to Local > Cisco and delete the VideoGuard folder.
  8. Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard folder.
  9. Go back to the AppData folder. Then go to Roaming and delete the Sky and Sky Go folders.
  10. Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.

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b) If you’re on Mac

  1. On your desktop, click Go and click Applications.

  2. Remove the Sky Go app.

  3. Go back to your desktop, then click Go and click Go to Folder.
  4. Type “~/library” and click Go.
  5. Go to Cisco, then remove the VideoGuardPlayer folder.
  6. Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.

Hopefully, one of these fixes works for you! If you have any questions, leave us a comment below.

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